Our mission is excellence at every phase of your project, but sometimes, the unexpected occurs. If you experience an issue with your project or an install, please contact your SuperGraphics representative for help. We will do everything in our power to make things right.

Legal Information

We reserve the right to update and revise this Return Policy without prior notice to reflect changes in our policies, services, and/or in response to our customer’s feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently and any time you place an order with SuperGraphics, the current Returns/Refund/Reprint Policy will apply.

SuperGraphics guarantees that our printed products will not be defective in accordance with industry standards. You may contact SuperGraphics and a representative will be pleased to help address any general issues you may have with your print project.

If you believe your print job is defective or has not otherwise met your requirements please contact SuperGraphics, within four (4) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have seven (7) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.

If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following three resolutions will be offered: 

  1. We will reprint the print project.
  2. We will discount the original order price in relation to the potential defect.
  3. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to any of the above resolutions being agreed to.

If a full refund has been determined to be the proper course of action, SuperGraphics has 14 business days to provide the refund/credit.

The forgoing is SuperGraphics’ sole responsibility with respect to a defective order. To the maximum extent permitted by law, SuperGraphics is not responsible for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if SuperGraphics has been advised of the possibility of such damages), resulting from the order.

The following are some guidelines and examples of issues that do not constitute grounds for a refund or a return or reprint of a product:

Please note that SuperGraphics’ provision of advice, assistance, or guidance either on this Website or by our representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.